Shade matches, ingredient concerns, skin-type advice, allergic reactions — beauty customers ask high-stakes questions. Heylio answers accurately, cites your KB, and escalates when it should.
Free plan · No credit card · 5-minute setup
You've seen these tickets a thousand times. Heylio handles them while you sleep.
“Will this foundation match my skin tone?” Heylio uses your shade guides and product descriptions to recommend the right SKU — with confidence indicators.
Customers with sensitive skin need exact answers. Heylio reads your INCI lists and FAQ, never invents — and escalates uncertain cases to your team.
Beauty returns are tricky. Heylio enforces your policy on hygiene, unused vs. tried, and offers store credit or partial refunds per your rules.
“How do I use this serum?” Heylio pulls usage instructions from product pages and blog posts to give tailored guidance.
One subscription. Unlimited team members. No per-seat pricing.
Vector search across your product pages, ingredient lists, blog articles, and FAQ. No hallucination — only your sourced content.
Medical or severe-reaction questions auto-escalate to a human with confidence=low, so your team handles anything health-sensitive.
Tells customers if a shade is back in stock, or recommends a similar available SKU. No more “we'll let you know” emails.
Handles routine-box pauses, skips, and date changes via chat or email — connects to your Shopify subscription app.
Beauty brands thrive on Instagram. Same AI agent, same knowledge, answers DMs 24/7 in your brand voice.
Answer application, sensitivity, and routine questions live on product pages. Turns hesitation into conversion.
“Ingredient questions used to kill my Sunday evenings. Now Heylio handles them and flags the allergy cases for my attention.”
Yes. It indexes your INCI lists, ingredient glossaries, and FAQ. If the answer isn't in your KB, it escalates — it never invents medical claims.
You define the rules (sealed vs. opened, patch-test policy, time window). Heylio applies them and offers store credit, refunds, or declines per your policy.
Yes. It integrates with Shopify-native subscriptions and most third-party subscription apps — handling pauses, skips, and swaps.
Yes. Any health-sensitive keyword triggers immediate human escalation with the full conversation context.
Free plan with 25 AI resolutions, lifetime. Paid plans start at €15/month, billed per AI resolution — handing over to a human is free, scaling with volume — not per-seat.
Install in 5 minutes. Free plan, no credit card. See ticket volume drop in your first week.