Size questions, return requests, delivery delays — your apparel Shopify store gets dozens of repetitive tickets daily. Heylio resolves 80% of them automatically, 24/7.
Free plan · No credit card · 5-minute setup
You've seen these tickets a thousand times. Heylio handles them while you sleep.
Shoppers ask about sizing on every product, every day. Heylio reads your size chart from your store and answers instantly, with the exact measurements.
Returns spike after every sale. Heylio automates return request triage, applies your policy rules, and issues refunds or gift cards without human intervention.
WISMO tickets are 40% of apparel support volume. Heylio pulls real-time tracking from Shopify and answers with ETA, carrier link, and next steps.
Customers abandon carts over a single unanswered question. The on-site chat widget answers product, care, and shipping questions on the spot — turning questions into sales.
One subscription. Unlimited team members. No per-seat pricing.
Auto-indexes every product, size, color, material, and care instruction from your Shopify store. No manual setup.
Write your return policy in plain English. Heylio enforces it — auto-approving eligible returns, declining off-policy requests with empathy.
Pulls shipment status from Shopify directly. Gives customers ETA, carrier URL, and a proactive update if the package is delayed.
For non-returnable items or goodwill gestures, Heylio can issue Shopify gift cards automatically within your approval rules.
Fashion brands live on Instagram. Answer DMs with the same AI, same knowledge base, same policies — included on all plans.
Responds in the customer's language. English, French, Spanish, Italian, German — Claude detects the language and matches it.
“We cut our return-request email volume by 70% in the first month. Heylio knows our policy better than our interns did.”
Yes. Install from the Shopify App Store in one click. Heylio auto-indexes your products, collections, policies, and orders within 5 minutes.
Yes. Size guides are imported from your product pages and policy pages automatically. Heylio cites the exact measurements when a shopper asks.
You set the rules. By default, Heylio offers a gift card as a goodwill gesture or politely declines, always with the option to escalate to a human.
Yes. Connect your Instagram Business account once. Same AI, same KB, same policies — included on all paid plans.
Free plan with 25 AI resolutions, lifetime. Paid plans start at €15/month, billed per AI resolution — handing over to a human is free. No per-seat fees.
Install in 5 minutes. Free plan, no credit card. See ticket volume drop in your first week.